Terms of Service

Last updated: July 6, 2025

Welcome to carptr.com, operated by TERNADO Sp. z o.o., a registered company under Polish law.

These Terms of Service govern your access to and use of our website and the purchase of products through our online store. By accessing or using our site, you agree to be bound by these terms.

1. Company Information

Company name: TERNADO Sp. z o.o.
Registered address: (Will be added if you confirm the exact address from KRS)
Registration number (KRS): 0001171061
NIP (VAT ID): PL7272869277
Email: info@carptr.com
Phone: +48 724739376

2. Scope of Services

Our store specializes in the sale of safe, playful, and creative toys for children. All products are designed to offer engaging and age-appropriate experiences.

We deliver within the European Union and selected international regions.

3. Orders & Payment

Orders are placed directly through carptr.com using the integrated checkout system.
All prices are listed in Euros (EUR) and include VAT unless otherwise stated.
Accepted payment methods include major credit cards, PayPal, and regional providers.
You will receive an order confirmation by email after successful purchase.

4. Shipping & Delivery

Shipping times vary by destination and are estimated during checkout.
Tracking information is provided once your order is dispatched.
Delays caused by customs, holidays, or local couriers are beyond our control.

5. Returns & Refunds

You may return items within 14 days of receipt for a full refund, excluding shipping costs.
Returned items must be unused, undamaged, and in original packaging.
To initiate a return, contact us via info@carptr.com with your order number and reason for return.

6. Product Descriptions

We aim to provide accurate, complete, and clear descriptions of our products. However, minor variations in color, material, or design may occur due to manufacturing or display settings.

7. Intellectual Property

All content on carptr.com, including images, graphics, product names, and texts, is the intellectual property of TERNADO Sp. z o.o. and may not be used without prior written permission.

8. Limitation of Liability

TERNADO Sp. z o.o. shall not be liable for indirect damages or losses resulting from the use of our products or website, except in cases of gross negligence or willful misconduct.