Shipping Policy

Effective Date: July 6, 2025

Thank you for shopping at carptr.com. We are committed to delivering your orders quickly, safely, and reliably. This shipping policy explains our processing times, shipping options, delivery scope, and other important logistics details.

1. Processing Time

We aim to process and ship all orders within 1–2 business days after the order has been placed and paid.

Orders placed on weekends or public holidays will be processed the following business day.
In case of high order volume or unforeseen delays, you will be informed via email.

2. Delivery Scope

We currently ship to the following countries:

European Union (priority market)
United Kingdom, Norway, and Switzerland
Select international destinations on request

If you’re unsure whether we deliver to your country, feel free to email us at info@carptr.com.

3. Shipping Methods and Delivery Time

We partner with reputable logistics providers to ensure fast and traceable shipping.

Region	Method	Estimated Delivery Time
Poland	Local courier (e.g., InPost)	1–3 business days
EU countries	Standard tracked shipping	3–7 business days
UK/Norway/CH	Priority airmail	5–10 business days

Delivery times are estimates and may vary due to customs, weather, or postal delays.

4. Shipping Costs

Shipping fees are calculated at checkout based on the destination and weight of the order. We sometimes offer free shipping on orders over a certain threshold – check our homepage or banners for current offers.

5. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
You can track your shipment on our website or through the courier’s official site.

6. Customs and Duties (Non-EU Orders)

Orders shipped outside the EU may be subject to customs duties or import taxes. These fees are not included in the product price or shipping cost and are the responsibility of the buyer.

7. Delivery Issues

If your order is:

Delayed: Please wait 2–3 additional days after the estimated delivery time before contacting us.
Lost: Email us at info@carptr.com, and we will initiate a courier investigation.
Returned to sender (due to wrong address or non-collection): We will notify you and offer to reship once the return is received. Additional shipping fees may apply.

8. Address Accuracy

Please double-check your shipping address before confirming your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.