Frequently Asked Questions (FAQ)

Welcome to the FAQ section of carptr.com!
Here you’ll find answers to the most common questions about orders, shipping, returns, product details, and more. If your question isn’t listed, feel free to contact us at info@carptr.com.

🧸 Products & Safety

Q1: Are your toys safe for children?
Yes! All toys sold on carptr.com comply with EU toy safety regulations (EN 71) and are carefully tested to ensure they are safe, durable, and child-friendly.

Q2: What age range are your toys suitable for?
Each product page contains recommended age information. Most of our toys are designed for children aged 3 years and up. Always supervise younger children while playing.

📦 Ordering & Payment

Q3: How can I place an order?
Simply browse our online catalog at carptr.com, add your favorite items to your cart, and proceed to checkout. You’ll receive a confirmation email after completing your order.

Q4: What payment methods do you accept?
We accept:

• Credit/debit cards (Visa, Mastercard, Maestro)

• PayPal

• Klarna (where available)

• Google Pay / Apple Pay

• Local payment options depending on your country

All transactions are encrypted and secure.

🚚 Shipping & Delivery

Q5: Where do you ship to?
We currently ship to:

• All EU countries

• United Kingdom, Norway, Switzerland

• Other international destinations upon request

Q6: How long will delivery take?
Delivery times vary depending on your location. In general:

• Poland: 1–3 business days

• EU: 3–7 business days

• Non-EU: 5–10 business days

Q7: How much is shipping?
Shipping cost is calculated at checkout based on your location and the size/weight of the order. We occasionally offer free shipping promotions – stay tuned!

🔁 Returns & Refunds

Q8: What is your return policy?
You can return unused, unopened items within 14 days of delivery. Please contact us before sending back any product.

Q9: How do I request a return?
Email us at info@carptr.com with your order number and reason for return. We’ll guide you through the process.

Q10: Do I have to pay return shipping?
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

🔍 Order Issues

Q11: I didn’t receive my order – what now?
Please check your tracking number (sent via email). If the status hasn’t changed or the order seems lost, contact us at info@carptr.com and we’ll investigate immediately.

Q12: My product arrived damaged – what should I do?
We’re very sorry! Please send a photo of the damaged item and the packaging to our email. We’ll offer a replacement or refund depending on the situation.

📞 Still need help?

We’re happy to assist!

📧 Email: info@carptr.com
📞 Phone: +48 724739376
🌐 Website: www.carptr.com